Terms & Conditions

These Terms & Conditions govern your access to and use of the 96phl online gaming platform, including all games, services, features, content, and tools made available through 96phl.net (the "Platform"). By registering an account, logging in, depositing funds, or otherwise using the Platform in any capacity, you unconditionally accept these Terms.

If you do not agree with any part of these Terms, you must immediately discontinue your use of the Platform and, if applicable, close your account by contacting our support team. Continued use of the Platform following any update to these Terms constitutes acceptance of the revised Terms.

These Terms should be read in conjunction with our Privacy Policy and our Responsible Gaming Policy, both of which are incorporated herein by reference and form part of the overall agreement between you and 96phl.

To be eligible to register and maintain an active account on 96phl, you must satisfy all of the following conditions:

• You are at least 21 years of age at the time of registration and at all times during your use of the Platform.
• You are a resident of or currently located in a jurisdiction where online gambling is legal and permitted under applicable local law.
• You are registering and playing as an individual acting in your own personal capacity, and not on behalf of any third party.
• You are not a current or former employee, officer, director, contractor, or agent of 96phl or any of its affiliated entities, nor an immediate family member of any such person.
• You have not previously had an account suspended or permanently closed by 96phl for breach of these Terms.
• You are not currently subject to a self-exclusion order or voluntary exclusion agreement that would prohibit your participation in online gambling activities.

96phl reserves the right to request identity verification documents at any point during the account lifecycle — including at registration, prior to processing any withdrawal, or in response to account activity that raises compliance concerns. Failure to provide satisfactory documentation within the requested timeframe may result in account suspension and withholding of funds pending investigation.

Any account found to belong to a person under the age of 21 will be immediately and permanently closed. All funds held in such an account will be returned to the verified payment source used for deposit, after deducting the value of any winnings generated while the account was active, as required under PAGCOR guidelines on underage gambling.

Each player may register and maintain only one (1) account on 96phl. The creation of multiple accounts by a single individual — whether under the same name, different names, or using different contact details — is strictly prohibited and constitutes a material breach of these Terms. Where duplicate accounts are identified, 96phl reserves the right to close all related accounts and forfeit any balances or bonuses held therein.

When registering an account, you agree to provide accurate, complete, and current information including, but not limited to:

• Your full legal name as it appears on a valid government-issued identification document
• Your date of birth and confirmation that you are at least 21 years of age
• A valid and active email address that you own and control
• A valid Philippine mobile number registered in your own name
• Your current residential address within the Philippines

You are responsible for maintaining the confidentiality and security of your account login credentials, including your username and password. You must not share your login credentials with any other person. Any activity that occurs under your account credentials is your sole responsibility, regardless of whether such activity was authorized by you. If you suspect unauthorized access to your account, you must notify 96phl immediately via our support channels.

96phl supports the following payment channels for deposits and withdrawals in Philippine Peso (PHP):

All deposits must be made from a payment account registered in your own name. 96phl does not accept third-party deposits. Withdrawals will only be processed to the same payment method used for the most recent deposit, or to a verified account in the player's own name. This policy is in place to prevent money laundering and to protect the security of all player accounts.

96phl reserves the right to request additional documentation before processing any withdrawal, including proof of identity, proof of payment method ownership, and source-of-funds documentation. Withdrawals may be delayed or withheld pending the outcome of any ongoing investigation into suspected fraud, bonus abuse, or breach of these Terms.

96phl may offer bonuses, free bets, free spins, cashback, reload offers, and other promotional incentives to eligible players from time to time. All bonuses and promotions are subject to their own specific terms and conditions, which are published on the relevant promotion page and are incorporated into these Terms by reference.

Unless the specific promotion terms state otherwise, the following general bonus rules apply across all 96phl promotions:

• Bonuses are credited to your bonus wallet and may not be withdrawn directly — only winnings generated from eligible wagering of the bonus amount are withdrawable.
• A wagering requirement (rollover) applies to all bonuses. The specific multiplier is stated on each promotion page. Wagering requirements must be met within the stated validity period.
• Bonus funds are used before real money funds when placing bets, unless the promotion terms state otherwise.
• 96phl reserves the right to modify, suspend, or cancel any promotion at any time without prior notice, including in cases where a promotion is being abused or exploited.
• Players found to be abusing the bonus system — including through coordinated bet hedging, the use of multiple accounts, or exploitation of software errors — will have all associated bonuses and winnings forfeited and their accounts suspended.

All games available on the 96phl platform — including slots, live dealer games, bingo, sports betting, and specialty games such as Fortune Gems and Fortune Dragon — are governed by individual game rules that are accessible within the game interface or on the relevant game information page.

96phl uses certified Random Number Generator (RNG) technology for all applicable games to ensure that outcomes are genuinely random, statistically fair, and not subject to manipulation by 96phl, its staff, or any third party. Live dealer games are streamed from certified studios operating under applicable regulatory oversight.

In the event of a technical malfunction, disconnection, or error during a game round, 96phl reserves the right to void the affected bet and return the wagered amount to the player's account balance. Winnings generated as a result of a clearly erroneous game result, display error, or software fault may be voided at 96phl's discretion.

For sports betting markets, 96phl follows standard settlement rules as published in the Sports Betting Rules document. In cases of disputed settlement, the decision of 96phl's trading team is final, subject to the formal dispute resolution process described in these Terms.

The following activities are strictly prohibited on the 96phl platform and will result in immediate account suspension, forfeiture of funds, and reporting to relevant regulatory authorities where required:

• Fraudulent activity: Using stolen payment methods, falsified identity documents, or engaging in any form of financial fraud in connection with your 96phl account.
• Money laundering: Using the Platform to deposit, transfer, or withdraw proceeds of any illegal activity, or for any purpose that facilitates money laundering or terrorist financing.
• Collusion: Cooperating with other players, dealers, or any third party to gain an unfair advantage in any game or betting market.
• Software exploitation: Using bots, automated scripts, artificial intelligence tools, or any form of software to gain an advantage, manipulate game outcomes, or circumvent platform security measures.
• Multiple accounts: Registering or operating more than one account for the purpose of claiming multiple bonuses or circumventing account restrictions.
• Chargebacks: Filing unauthorized chargebacks or payment disputes with your bank or e-wallet provider while funds remain in your 96phl account.
• Harassment: Using abusive, threatening, or discriminatory language toward 96phl staff or other players through any communication channel.

96phl reserves the right to suspend, restrict, or permanently close any player account at any time, with or without prior notice, for any of the following reasons:

• Breach of these Terms & Conditions or any supplementary policy
• Failure to complete identity verification within the required timeframe
• Confirmed or suspected fraudulent, collusive, or money-laundering activity
• Receipt of a self-exclusion request from the player or a third party on their behalf
• Regulatory instruction or court order requiring account restriction
• Extended periods of account inactivity (see inactivity policy below)

Inactivity Policy: An account is considered inactive if there has been no login, deposit, withdrawal, or wagering activity for a continuous period of twelve (12) months. 96phl will notify you at the email address on your account before applying any inactivity fee. An inactivity fee of ₱50 per month may be deducted from the dormant balance after the initial 12-month period until the balance reaches zero or the account is reactivated.

Players who wish to voluntarily close their account may do so at any time by contacting support. Any remaining balance at the time of closure will be returned to the player's verified payment method within the standard withdrawal processing timeframe.

All content on the 96phl platform — including but not limited to the website design, logos, trademarks, game graphics, software, text, images, audio, and video — is the exclusive property of 96phl or its licensed content providers, and is protected under applicable Philippine and international intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for personal, non-commercial gaming purposes only. This licence does not permit you to copy, reproduce, distribute, publicly display, modify, reverse engineer, or create derivative works from any Platform content without the prior written consent of 96phl.

Any unauthorized use of 96phl's intellectual property may result in account termination and legal action under the Intellectual Property Code of the Philippines (Republic Act No. 8293).

To the fullest extent permitted by applicable Philippine law, 96phl, its officers, directors, employees, contractors, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or in connection with your use of the Platform, including but not limited to:

• Loss of winnings or profits resulting from technical malfunctions, disconnections, or platform downtime
• Errors in game result display that are subsequently corrected
• Delays in payment processing caused by third-party financial institutions or e-wallet providers
• Unauthorized access to your account resulting from your own failure to protect your login credentials
• Losses resulting from your reliance on information published on the Platform that is later found to be inaccurate

96phl's total aggregate liability to any individual player in connection with any claim arising out of or related to the use of the Platform shall not exceed the total deposits made by that player to their 96phl account in the thirty (30) days preceding the event giving rise to the claim.

96phl collects, processes, and stores personal data in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations. Your personal data is used solely for the purposes of account management, identity verification, payment processing, regulatory compliance, and the provision of our gaming services.

96phl does not sell, rent, or otherwise share your personal data with unaffiliated third parties for their own marketing or commercial purposes. Data may be shared with regulatory bodies such as PAGCOR, law enforcement agencies, and anti-money laundering authorities where required by law.

For a full explanation of how 96phl collects, uses, retains, and protects your personal data, please review our Privacy Policy, which forms part of this agreement.

96phl recognizes that gambling can become problematic for some individuals, and we take our duty of care to Filipino players seriously. The following responsible gaming tools are available to all registered players through the account settings dashboard:

• Deposit Limits: Set daily, weekly, or monthly caps on the total amount you can deposit to your account. Limit reductions take effect immediately; increases are subject to a 72-hour cooling-off period.
• Session Time Reminders: Receive on-screen notifications after a set duration of continuous play to encourage breaks and awareness of time spent gaming.
• Reality Check: View a running summary of your net wins and losses at regular intervals during your gaming session.
• Self-Exclusion: Voluntarily lock your account for a defined period — ranging from 24 hours to permanent closure. Self-exclusion requests are processed immediately and cannot be reversed during the exclusion period.
• Account Cooling-Off: Take a short break from the Platform for a period of 1 to 30 days without permanently closing your account.

If you believe your gambling is causing harm to yourself or others, we strongly encourage you to use these tools and to seek professional support. The NCMH Crisis Hotline is available 24/7 at 1553. For more information, visit our dedicated Responsible Gaming page.

Remember: gambling on 96phl is strictly for players aged 21 years and above. Gambling should be an enjoyable entertainment activity — never a way to earn income or recover financial losses.

These Terms & Conditions shall be governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law provisions. 96phl operates within the regulatory framework established by the Philippine Amusement and Gaming Corporation (PAGCOR), the national authority responsible for regulating and licensing online gaming activities in the Philippines.

Any dispute arising out of or in connection with these Terms that cannot be resolved through 96phl's internal dispute resolution process shall be subject to the exclusive jurisdiction of the appropriate courts of the Philippines. Players are encouraged to first contact our support team to seek resolution of any dispute before initiating formal legal proceedings.

96phl's internal dispute resolution process requires that all complaints be submitted in writing to [email protected]. 96phl will acknowledge all written complaints within 48 hours and provide a full written response within 14 calendar days.

96phl reserves the right to amend, update, or replace these Terms & Conditions at any time, at its sole discretion. Material changes to the Terms will be communicated to registered players via email notification to the address on file and/or through a prominent notice on the Platform homepage, no less than seven (7) calendar days before the changes take effect.

Minor changes — including corrections of typographical errors, clarifications that do not alter the substance of any clause, and updates required by regulatory or legal changes — may take effect immediately without prior notice.

The version date and version number displayed at the top of this document will be updated each time the Terms are revised. It is your responsibility to review the current Terms periodically. Your continued use of the Platform following any published update constitutes your acceptance of the revised Terms.

For any questions, concerns, or complaints regarding these Terms & Conditions, or any aspect of your 96phl account or gaming experience, please contact our support team using the following details: