Privacy Policy

96phl operates as a Philippines-focused online gaming platform offering sports betting, live dealer casino games, slots, bingo, and specialty titles such as Fortune Gems and Fortune Dragon. In the course of providing these services to Filipino players, we necessarily collect and process certain categories of personal data.

This Privacy Policy is designed to give you full transparency over those data practices. We want every player — whether you are logging in from Manila, Cebu, Davao, Quezon City, or anywhere else in the Philippines — to feel confident that their personal information is handled with integrity, discretion, and strict legal compliance.

By registering an account on 96phl, accessing the Platform, or otherwise providing your personal data to us, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, you should discontinue use of the Platform and contact us to request deletion of any data we may already hold.

96phl collects only the personal data that is necessary and proportionate to the purposes described in this policy. The categories of personal data we collect include the following:

96phl does not intentionally collect sensitive personal information as defined under RA 10173 (such as health data, racial origin, political opinions, or religious beliefs) unless specifically required for responsible gaming assessments or identity verification purposes, in which case your explicit consent will be sought.

96phl collects your personal data through the following channels and interactions:

• Account Registration: When you create a 96phl account, you provide your identity, contact, and financial data directly through the registration form.
• Identity Verification (KYC): When you submit copies of government-issued IDs (such as your PhilSys card, passport, UMID, or driver's license) as part of our Know Your Customer process, we collect and store the data contained in those documents.
• Deposits and Withdrawals: Transaction-related financial data is collected each time you make a deposit or withdrawal via GCash, Maya, BPI, BDO, Metrobank, UnionBank, 7-Eleven Cliqq, USDT TRC20, or Coins.ph.
• Platform Usage: Technical and usage data is collected automatically as you browse and play on 96phl, through server logs, cookies, and analytics tools.
• Customer Support Interactions: When you contact 96phl via live chat or email, the content of those communications and any data you provide is collected and recorded.
• Responsible Gaming Tools: When you activate deposit limits, self-exclusion, or other player protection features, we record those settings and any information you provide in connection with them.
• Third-Party Sources: We may receive data about you from identity verification partners, fraud prevention databases, and regulatory reporting services, where permitted by law and necessary for compliance purposes.

96phl uses your personal data for the following specific, legitimate purposes:

• Account Management: To create, maintain, and administer your 96phl player account, including processing your login, managing your preferences, and sending account-related notifications.
• Identity Verification: To verify your identity and age (21+) as required under PAGCOR licensing conditions and Philippine anti-money laundering regulations, ensuring that the Platform is used only by eligible adults.
• Payment Processing: To process deposits, withdrawals, and refunds through your chosen payment method, and to maintain accurate transaction records as required by law.
• Anti-Money Laundering (AML) and Fraud Prevention: To monitor account activity for suspicious patterns, conduct source-of-funds checks where required, and report suspicious transactions to the Anti-Money Laundering Council (AMLC) in accordance with Republic Act No. 9160 as amended.
• Game Provision: To deliver the games and betting markets you use on the Platform and to maintain accurate records of game outcomes and bet settlements.
• Responsible Gaming: To administer the player protection tools you have activated, monitor for signs of problem gambling, and take appropriate action where our responsible gaming obligations require it.
• Customer Support: To respond to your queries, complaints, and requests, and to maintain records of support interactions for quality assurance and dispute resolution purposes.
• Marketing Communications: To send you promotional offers, bonus notifications, and news about new games or features — but only where you have given your consent to receive such communications. You may withdraw consent at any time through your account settings.
• Platform Improvement: To analyze aggregated usage data to improve the performance, security, and user experience of the 96phl Platform.
• Legal and Regulatory Compliance: To fulfill our obligations under Philippine law and PAGCOR regulations, including record-keeping, reporting, and cooperation with lawful regulatory and law enforcement requests.

Under the Data Privacy Act of 2012, 96phl relies on the following legal bases for processing your personal data:

Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal. Withdrawal of consent for mandatory processing categories (such as identity verification) may result in account restrictions.

96phl does not sell, rent, trade, or otherwise transfer your personal data to unaffiliated third parties for their own commercial or marketing purposes. We share your data only in the following circumstances and with the following categories of recipients:

• Payment Processors and E-wallet Providers: We share the transaction data necessary to process your deposits and withdrawals with your chosen payment partner (GCash, Maya, BPI, BDO, Metrobank, UnionBank, 7-Eleven Cliqq, USDT TRC20, Coins.ph). These partners process data under their own privacy policies and applicable financial regulations.
• Identity Verification Partners: We work with licensed KYC service providers to verify the authenticity of your identity documents. These providers process your data solely for verification purposes and are contractually bound to strict data security standards.
• Game Content Providers: Game studios that supply titles to the 96phl platform may receive anonymized technical data necessary to deliver their games. No personally identifiable information is shared with game providers beyond what is technically required.
• Regulatory Authorities: We are required to share certain data with PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other relevant Philippine government agencies where required by law, regulation, or valid legal process.
• Law Enforcement: We will disclose personal data to Philippine law enforcement agencies where required by a lawful court order, subpoena, or other valid legal instrument.
• Professional Advisers: We may share data with our legal counsel, auditors, or compliance consultants where necessary for the provision of professional services, subject to appropriate confidentiality obligations.

96phl uses cookies and similar tracking technologies to operate the Platform, improve your user experience, maintain session security, and analyze aggregate usage patterns. The types of cookies we use are described below:

You can manage your cookie preferences through your browser settings. Most browsers allow you to refuse non-essential cookies, delete existing cookies, or be notified when new cookies are set. Note that disabling strictly necessary cookies will prevent you from logging in and using the Platform. Disabling functional cookies may degrade certain personalization features.

96phl does not use third-party advertising cookies or cross-site tracking pixels that share your behavioral data with external advertising networks.

96phl retains your personal data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law. The following retention schedule applies:

• Account and Identity Data Retained for the duration of your account plus a minimum of 5 years after account closure, as required by PAGCOR licensing conditions and AML regulations.
• Financial and Transaction Data Retained for a minimum of 5 years from the date of each transaction, in compliance with the Anti-Money Laundering Act (RA 9160 as amended) and BSP record-keeping requirements.
• Customer Support Communications Retained for 3 years from the date of the interaction, to support dispute resolution and quality review purposes.
• Responsible Gaming Records Self-exclusion records and responsible gaming correspondence are retained for 7 years to ensure exclusion orders are honored and to support regulatory audits.
• Analytics and Usage Data Aggregated, anonymized analytics data may be retained indefinitely. Individually identifiable usage logs are retained for a maximum of 13 months.

When your data reaches the end of its retention period, 96phl will securely delete or irreversibly anonymize it using industry-standard data destruction methods. Anonymized data that can no longer be linked to any individual is no longer considered personal data and may be retained and used for statistical purposes without restriction.

96phl implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. Our security framework includes:

• Encryption in Transit: All data transmitted between your browser or device and the 96phl Platform is encrypted using TLS 1.2 or higher. We enforce HTTPS across the entire Platform with HSTS headers to prevent protocol downgrade attacks.
• Encryption at Rest: Sensitive data fields — including passwords (stored as salted hashes), financial account identifiers, and identity document references — are encrypted at rest using AES-256 encryption.
• Access Controls: Access to personal data within 96phl's systems is restricted on a strict need-to-know basis. Staff are granted only the minimum permissions required for their specific role. All internal access to sensitive data is logged and audited.
• Network Security: The Platform is protected by enterprise-grade firewalls, intrusion detection systems, and DDoS mitigation infrastructure. Regular penetration testing is conducted by independent security firms.
• Multi-Factor Authentication: All administrative and operational systems that handle player data require multi-factor authentication for access. Players are also strongly encouraged to enable two-factor authentication on their 96phl accounts.
• Staff Training: All 96phl employees and contractors with access to personal data receive mandatory data privacy and security training upon onboarding and at regular intervals thereafter.

As a data subject under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 96phl. These rights may be exercised by contacting our Data Protection Officer (DPO) at the address provided in Section 14.

To exercise any of the above rights, submit a written request to our Data Protection Officer at [email protected] with the subject line "Data Rights Request." We will acknowledge your request within 5 business days and respond substantively within 30 calendar days. In complex cases, we may extend this period by a further 30 days, with notice to you.

96phl is an online gambling platform. In accordance with PAGCOR regulations and Philippine law, our services are strictly restricted to individuals who are 21 years of age or older. We do not knowingly collect personal data from any person under the age of 21.

During registration, all applicants are required to confirm their age and submit identity documents that establish their date of birth. Our KYC process is designed to prevent underage individuals from successfully registering an account.

If 96phl discovers or is notified that personal data has been collected from an individual under 21, the following actions will be taken immediately:

• The account will be permanently closed without delay.
• Any deposits made to the account will be refunded to the verified payment source, less the value of any winnings generated, as required by PAGCOR guidelines.
• All personal data associated with the underage account will be securely deleted from our systems, subject only to minimum retention obligations under applicable law.
• The incident will be reviewed internally and, where required, reported to PAGCOR.

If you are a parent or guardian and believe that a minor in your care has registered on 96phl without authorization, please contact us immediately at [email protected].

96phl primarily stores and processes your personal data on servers located within the Philippines or in jurisdictions that provide an adequate level of data protection comparable to Philippine standards under RA 10173.

Where it is necessary to transfer your personal data to a service provider or partner located outside the Philippines (for example, cloud infrastructure providers or international KYC verification services), 96phl ensures that such transfers are subject to appropriate safeguards, including:

• Contractual Clauses: Data processing or data sharing agreements that impose data protection obligations equivalent to those under RA 10173.
• Adequacy Assessment: A prior determination that the recipient country or organization provides an adequate level of protection for personal data.
• NPC Registration: Where required under NPC Circular 2022-01, cross-border data sharing arrangements are registered with or notified to the National Privacy Commission.

By using the 96phl Platform, you acknowledge that your personal data may be transferred to and processed in jurisdictions outside the Philippines in the limited circumstances described above, subject always to the safeguards set out in this section.

96phl reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, new legal or regulatory requirements, or improvements to our Platform and services. All changes will be effective upon posting of the revised policy on this page.

Where we make material changes to this Privacy Policy — particularly changes that affect how we process your personal data or that reduce your privacy rights — we will notify you by:

• Displaying a prominent notice on the 96phl Platform or within your account dashboard;
• Sending a notification to the email address registered to your account; or
• Both of the above, depending on the nature and significance of the change.

Where a material change requires your renewed consent under RA 10173, we will request that consent explicitly before the change takes effect for your account. If you do not agree with any material change, you have the right to close your account and request deletion of your personal data in accordance with Section 10 above.

We recommend that you review this Privacy Policy periodically to stay informed of how 96phl protects your personal information. The effective date at the top of this page indicates when the policy was last updated.

96phl has designated a Data Protection Officer (DPO) in accordance with Section 21 of the Data Privacy Act of 2012 and its Implementing Rules and Regulations. If you have any questions, concerns, or complaints about this Privacy Policy or about how 96phl handles your personal data, you may contact our DPO through the following channel:

If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines, which serves as the independent supervisory authority for data privacy matters in the country.